Emotional Intelligence Training for Managers

Emotional Intelligence Training for Managers

Course Outline

What if the gap between what makes a manager struggle and what makes a leader soar is not technical skills, years of experience, or even intelligence but something much more basic most of were never taught?

Ever stop to think about why some managers deal with workplace tension with ease while others seem to be constantly stamping out fires? Why are some leaders able to create loyalty and peak performance, while others operate in crisis with high turnover and low morale?

The answer can be found in emotional intelligence, the ability to know and manage your emotions, while understanding and influencing the emotions of others. In today's Australian business environment, where workplace stress levels have never been higher and team dynamics have never been more complicated, emotional intelligence is hardly a 'nice to have' skill, it remains an absolute prerequisite for managerial success.

Course Overview

This high level management development program is tailored for Australians who aspire to raise their leadership game by significantly enhancing their EQ skills. Based on the experience of hundreds of workplaces across a broad range of Australian industries, including mining in Perth and tech startups in Melbourne, you are presented with actionable tools and resources you can use straight away.

The programme tackles issues unique to Australian managers today: managing multigenerational teams, leading a culturally diverse and inclusive team, managing from a distance or dexterity (remote/hybrid working), and fostering team unity during periods of financial instability. Using interactive workshops, experiential learning and peer to peer discussions, our participants acquire the emotional intelligence skills of superb leaders.

Curriculum Based Learning Outcomes

On completion of this training, you will be able to:

Self Awareness Development

Learning your own emotional pressure triggers and responses.

Acknowledging the influence of their emotions on decision quality

Getting to grips with the emotionally driven nature of their leadership style, and the effect this is having on the team's dynamics

Self Management Mastery

Train them in ways to manage emotions in conflicts in the workplace with evidence based techniques.

Handling performance problems in the workplace professional way to excel.

Modulation of Style depending on the Situational Emotional Requirements

Social Awareness Enhancement

Reading non verbal signals and cues accurately in different cultures

When you team's emotional climate changes before it feels the productivity effect

noticing stress signs and motivation drivers in an individual team member

Relationship Management Excellence

Having challenging conversations that enhance rather than destroy working relationships

Enabling your team to have meetings where along with psychological safety and open dialog.

Creating positive team culture through emotionally intelligent leadership practices

What You Will Learn

Module One: The Neuroscience of Emotional Leadership How emotions influence decision making, memory, and team performance. Gain practical methods for controlling your emotional brain when under pressure.

Module Two: Tools to Raise Self Awareness for Managers Create a personal method for identifying your emotional patterns, triggers and blind spots. Develop your own plan to increase your emotional intelligence.

Module 3: Controlling Your Emotions Learn the skills for keeping calm when the world around you is in chaos, responding positively to feedback, and setting healthy distance while still showing care for your rep.

Module 4: Understand what's Not Being Said and Read the Room, Social Awareness Skills Learn to accurately assess team behaviour, spot underlying rifts, and recognise when individual team members require attention before issues result.

Module 5: Hard Conversations Made Easy Learn to structure conversations and practice actively discussing performance issues, addressing conflict, and delivering negative news in a way that retains trust and respect.

Module 6: Motivational Strategies You will learn about how to motivate different types of people (personality types, cultural backgrounds and life situations in the team).

Module 7: Establishing Psychologically Safe Teams Foster an atmosphere of safety in which team members feel free to take risks, say what they think, make mistakes without backlash, and offer above and beyond input without fear of public ridicule.

Module 8: Managing Emotional Contagion Understand the spread of emotions across team and how to ensure positive team energy is maintained while managing emotions in the workplace.

Concluding Remarks

This in depth training turns technical managers into emotionally intelligent leaders who build high performing, resilient teams. Attendees walk away with a practical toolkit of 'can use' techniques, persistent improvement options and the ability to respond to any stakeholder challenge their role may throw at them.

The return on investment of emotional intelligence training is reflected in reduced turnover, higher team performance, lower conflict at work, and better manager well being. But most of all, you'll cultivate the leadership presence that motivates others not because they have to, but because they want to.

Length of Course: 2 days intense course with 3 months optional follow through support

Where: Located in most Australian cities

Certification: Participants will earn Emotional Intelligence Leadership Certificate.