Advanced Interpersonal Skills Communication Training - Perth

Advanced Communication People Skills Course Perth

Overview

We've all had those games where the dialogue doesn't go how we wanted. Maybe you've left a meeting feeling as though people don't understand you, or you haven't been able to make a connection with that colleague who seems to be speaking a different language, even though you are both speaking English! But these aren't issues of smarts or intentions, this is about the very good work of genuinely connecting with other human beings at work.

After years of watching workplace dynamics in action all over Australia, I've seen many professionals brilliant at their technical skills, but stymied when it comes to handling the human element. I remember a highly creative engineer in Brisbane telling me that she felt very frustrated at never being consulted in team meetings when she was the one who had the new ideas. Her ideas weren't flawed as such, she just wasn't using the more advanced communication techniques that would have enabled her to present them in a way her different audience members could understand.

This comprehensive coaching fills the gap between the basics and the subtlety of human interaction that form the difference between a good professional and an outstanding leader. We are going beyond surface level tactics, to dive into the deep psychological and emotional capabilities of your workplace communication that makes real connections, and creates influence.

With an increasingly multicultural workplace, the one size fits all approach to communication does not cut it. What attracts and involves your analysis friend may turn your relationship team member completely off. This course helps you recognise the differences early, so you can respond with a more meaningful and productive interaction with all you work with.

Curriculum Based Outcomes

Participants will show improvement in the following areas as a result of this training:

Extreme Relationship Building: How to build rapport and trust with anyone in the first five minutes, through scientifically proven methods for analysing body language, vocal tone, and communication style.

Conflict Navigation and Resolution: Learners will walk away with a process for addressing workplace conflict before it becomes toxic, de escalation strategies and collaborative problem solving techniques designed to maintain relationships while driving results.

How to Influence Without Authority: Participants build the capacity to win others over and make decisions through Influencing With More Impact approaches that honour others' autonomy yet compellingly suggest new ideas and recommendations.

Application of Emotional Intelligence: Learners will increase their ability to identify and respond to emotional subtleties in conversations and workplace interactions learn how to manage your emotions during difficult discussions.

Mastering cross departmental communication: Attendees will walk away with strategies to effectively communicate with people at all levels, across departments and of varying cultures, something that is often found working in Australian businesses.

What You Will Learn

Personality Evaluation and Accommodation Strategies: You will be trained to instantly recognise if you are talking to a detail oriented analyst, a big picture visionary, a relationship focused collaborator, or a results driven achiever and modify the way you communicate with them within seconds of meeting them.

High Level Active Listening and Interpretation: From casual listening skills, you'll advance to understand how to listen for what people are not saying directly, such as reading what is unsaid, identifying inferences, and detecting when feelings or emotions are more driving the conversation than logical thinking.

Difficult Conversation Frameworks: Get structures for handling people not living up to expectations, delivering bad news, and managing politically charged subjects in a way that helps you keep working with everyone and makes things better.

Strategies To Build Trust In Difficult Relationships: Discover how to mend broken relationships, deal with uncooperative people or those who dislike you, and recover credibility when you've messed up in the past.

Influence and Persuasion Psychology: Learn the psychology of influence and persuasion, and how to present ideas and decisions in a way that leads people to feel like it was their idea and their conclusion.

The Dynamics of a Meeting and Group Communication: Learn how to facilitate more productive meetings, manage dominant personalities, bring out more reticent contributors, move a group toward consensus without being controlling.

Navigating Organisational Communication: Strategies to communicate upwards with senior leadership, laterally with peers, and downwards with team members, considering the distinct motivations and pressures at each level.

Concluding Remarks

This advanced level interpersonal skills training turns your workplace relationships from a source of stress, to one of your most powerful assets in your professional tool box. Instead of trying to learn generic formulas, you'll cultivate an intuitive ability to read situations and people and form the kinds of solid relationships that make your work life more pleasurable and richer in its reach.

Combining the wisdom of psychology with the concrete realities of the Australian workplace you will walk away with skills you can immediately apply. What you'll find is that once you're genuinely able to make connections, and not just sharing information, opportunities like gaining a new business partner or advancing your career can come so much easier to you.

Most importantly, you'll gain the confidence and savvy to know whatever a workplace discussion throws at you, you can handle it gracefully and effectively, even turning the most difficult conversations into chances to forge stronger professional connections.